CX Collective Advantage is the resource platform from CX Collective, the team that rebuilds support operations for growing companies.
Something on your team is quietly broken. Which one is it?
24 playbooks, each built to fix one specific problem in days, not quarters. Pick the one that's actually biting you.
Diagnosed by Ty Givens, 25 years running support teams
Single playbooks start at $79 · all-access is $997 · or try the AI Readiness Playbook free
Pick your starting point
What CX leaders say
"A confidence-boosting, thought-provoking playbook for CX leaders making the transition from running plays to calling them."
A. Rios
The CX Leadership Playbook
"Every playbook gave me guidance on how to better lead my team. The part on presenting to leadership and telling a story was especially valuable."
R. Wilson
KPI Mastery Playbook
"One of the most comprehensive, forward-thinking, and approachable learning programs I have come across."
S. Skandalaris
Certified CX Operations Leader
All 24 playbooks
Pricing
Not the right fit? Single playbooks can be swapped and all-access is refunded, within 7 days.
Category bundle
$299–$799
- All playbooks in one category
- Priced by category size, roughly half off buying individually
- Workforce & Reporting, Coaching & Leadership, or AI
- Templates + worksheets
- Completion certificates
All-access
$997
about $42 per playbook
- All 24 playbooks, plus new ones
- Templates + worksheets
- Completion certificates
Common questions
What's included in a playbook?
Step-by-step modules, editable templates, and a worksheet you complete inside the app, plus a completion certificate. Not a video course.
Can I buy one playbook or do I need all-access?
Either. Single playbooks are $149, except our shorter single-topic KPI playbooks (email, phone, live chat, social, self-service, messaging), which are $79. Playbooks in our larger categories, Workforce & Reporting, Coaching & Leadership, and AI, are also available as a category bundle priced by how many playbooks are in it (roughly half off buying them individually). All 24 are included with all-access.
Do purchases count toward all-access later?
Yes. Email hello@cxcollectiveadvantage.com and we'll credit what you've already paid toward an all-access upgrade.
How do I get access after I purchase?
Email hello@cxcollectiveadvantage.com with the playbook or tier you want and we'll set up your access, usually within one business day.
Can I get a refund?
Yes, within 7 days, as long as you haven't finished the playbook. Email hello@cxcollectiveadvantage.com to request it: single playbooks are swapped for a different one; all-access is refunded in full.
Built from real engagements
Not theory. Each playbook is the process used with CX Collective clients, written down.
Runs this week, not next quarter
Templates and scripts included. Start on module one and adjust as you go.
One buyer, 25 years in the seat
I'm Ty Givens, founder of CX Collective. Every playbook here comes out of running support teams, not researching them. More on LinkedIn.