Dear CX Leaders,
No One Came to Train You, So We Did.

The best CX leaders aren’t born—they’re trained. CX Collective Advantage is your on-demand certification platform built to help support managers, team leads, and future execs lead with confidence, clarity, and strategy that actually scales.

See what’s waiting inside

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You Can’t Level Up With Trial and Error

Leadership in CX today means knowing how to run operations, coach a team, report to execs, and navigate AI. That’s a lot to figure out on your own—and guessing your way through it isn’t the move.

Our on-demand training gives you the tools, frameworks, and confidence to lead at the next level, whether you're running a support team of 5 or prepping for a VP seat.

Once you're enrolled, join our Slack channel to get real time answers and guidance from our Community.

Level Up

Try a Course. No Pressure. Just Progress.

You don’t need another leadership theory. You need tools that actually work and is built for CX.

Now’s your chance to try our AI Readiness course free (normally $99) and see the LOOP Method in action.

No commitment. No credit card required. Just real, practical training that shows you exactly how to build your AI rollout playbook.

Test the format. Use the tools. Keep what works.

Try for Free

Real Skills. Real Results. Built for CX.

10X

Expand your leadership knowledge without the fluff

< 2Hrs

Learn fast, apply faster—each course takes under 2 hours

100%

Learners build a practical playbook they actually use

98%

Recommended by CX consultants and team leaders alike

Powered by the LOOP Method

A practical framework that turns concepts into capability.

Learn the Concept

Get clear on the “what” and “why” with plain-language lessons. No jargon. Just clarity.

Observe It in Action

See real examples from actual CX teams. Understand how it looks in the wild—not just in theory.

Own the Practice

Use guided playbook exercises to apply what you’ve learned to your own work, step by step.

Prove the Impact

Walk away with tools and takeaways that drive results—so you can show the value, not just know the lesson.

What You’ll Walk Away With

Certification in the CX path that matches your career goals

Self-paced learning with 90 days of access (or more for early adopters)

Downloadable playbooks and templates you can use immediately

Real-world lessons built from decades of operational experience

Clarity, confidence, and strategic edge to lead—not just manage

Enroll Now

Your CX Career Deserves More Than Guesswork.

Choose a path that doesn’t just check a box—it moves your career forward.

Enroll today and get instant access for 90 days.

Every course comes with a downloadable playbook you’ll keep forever.

You can take individual courses—but the biggest transformations happen when you commit to a full path.

Certification is optional, but capstone projects launch in Q1 2026—and seats are limited.

Full path enrollees get first access.

Heads up: Prices will rise as new courses are released throughout the year. Now’s the time to lock in your rate.

Train Like a Pro. Certify Like a Leader.

Four certification tracks. One goal: advancing customer experience leadership.

Path: Certified Performance Leader (CCXPL) - Launching July 2025

Built for CX leaders who are responsible for team performance—but never got the tools to coach, support, and lead with structure.

Whether you’re managing frontline agents or leading other managers, this path is for those who are expected to improve results—but weren’t handed a system for how to actually do it.

You’ll learn how to build fair, effective QA programs, lead coaching conversations that drive growth, and create a culture of accountability without burning your team out.

Launching July 2025.

6 hands-on, self-paced courses designed to help you lead with confidence and consistency.
No micromanagement. Just performance systems that work.

Path: Certified CX Strategy & Leadership Pro (CCXSLP) - Launching October 2025

Built for CX leaders who are expected to drive performance—but were never taught how to lead with structure and support.

Whether you're managing a frontline team or overseeing a group of managers, this path is for those who need real systems—not just instincts—to improve quality, accountability, and results.

You’ll learn how to build coaching programs that actually help, create QA frameworks that are fair and scalable, and foster a culture of performance without burnout or blame.

Launching October 2025

6 hands-on, self-paced courses built for leaders who want to grow people, not just metrics.

No guesswork. Just practical tools that make you a better coach and a stronger leader.

Path: Certified CX Al Specialist - Launching February 2026

Built for CX leaders who are being asked to “get ready for AI”—but haven’t been shown what that actually means.

Whether you’re responsible for your team’s knowledge base, exploring automation, or simply trying to stay ahead of the curve, this path is for those figuring it out in real time—without a roadmap or mentor who’s done it before.

You’ll learn how to prepare your support org for AI, automate with intention, and build a knowledge base that empowers both agents and automation—with real-world guidance at every step.

Launching February 2026.

Hands-on, self-paced courses built for the future of CX.

Path: Certified CX Operarions Leader (CCXOL) - Available Now

Built for CX leaders who were handed responsibility—but never shown how to lead at scale.

Whether you’re managing a team, overseeing operations, or sitting at the head of CX, this path is for those who are figuring it out as they go—without the benefit of training or mentorship from someone who’s done the job before.

You’ll learn how to run efficient support systems, build workflows that scale, track the KPIs that matter, and prepare your team for AI—with real-world guidance every step of the way.

8 hands-on, self-paced courses available now, six more launching this year.

No guesswork. Just proven strategies from someone who’s walked the path.

What People are Saying

This is so comprehensive and taught by no one, yet such a crucial part of the Support world. So much of it was spot on, esp. when you got to the reporting sections and tailoring communication to the right audience to actually get the feedback actioned upon. Major, major kudos.

Sara S.

Developed by Ty Givens, Founder of CX Collective

Ty has spent 25+ years in customer support, building teams from the ground up and training future leaders across brands like See’s Candies, Thrive Causemetics, Shoedazzle, and Herbalife. Her playbooks are trusted by operators and execs alike. and now they’re yours.

Connect With Ty