If CX still feels chaotic, it’s because your systems weren’t built to scale.
CX operations don’t fall apart because people aren’t trying hard enough.
They fall apart because the systems underneath them were never designed to support real growth.
These playbooks give your team the exact workflows, tools, and templates to finally run CX with clarity and control — without duct tape, guesswork, or another “quick fix” that never sticks.
When your systems start working, everything else does too.
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Where you'll Use These Playbooks
Use these in your day-to-day CX leadership to gain clarity, speed, and confidence.
CX Operations
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Ticket workflow clarity
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QA and performance management
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Capacity planning
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Help desk cleanup
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Process documentation
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Scaling workflows without chaos
Time & Priority Management
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Weekly planning that actually works
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Delegation without guilt
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Reducing context switching
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Setting real work/life boundaries
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Creating focus blocks that stick
AI & Automation Skills
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Building AI-ready processes
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Training bots the right way
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Improving self-service
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Measuring automation impact
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Designing deflection that still feels human
Career & Self-Development
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Defining your leadership brand
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Upleveling your strategic thinking
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Mapping out your next career move
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Building confidence in your expertise
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Setting achievable career goals
Leadership Growth
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Leading with confidence
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Influencing cross-functional teams
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Communicating upward
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Coaching and developing your team
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Building trust and accountability
Communication & Soft Skills
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Running better 1:1s
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Giving clear, kind feedback
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Presenting to executives
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Writing tighter, clearer updates
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Storytelling with data
What People are Saying
I thoroughly enjoyed the playbooks and will be back for more! Metric Mastery was my favorite, detailed and practical. The part on presenting to leadership and telling a story was especially valuable. Every playbook gave me guidance on how to better lead my team.
– R. Wilford (Customer Service Leader)
The Certified CX Operations Leader Pathway (Operations Track) from CX Collective is honestly one of the most comprehensive, forward-thinking, and approachable learning programs that I’ve come across.
– S. Skandalaris (Knowledge Management)
As a seasoned support leader of eight years, I found it so helpful to review this information in such a structured and clear way.
C. Schulte (8+ year Support Leader)
These testimonials represent the transformative impact of focused, strategic coaching on CX leadership and career development.
Real Skills. Real Results. Built for CX.
50+
Companies
Playbooks built from real client work—delivering results and shaping what’s next.
25+
Years
Launching, growing, and scaling world-class support teams.
9+
Years
Consulting that drives 10x efficiency gains for leading organizations.
20+
Playbooks
Battle-tested strategies, with a new playbook dropping every month.
What You Get in Every Playbook
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Proven frameworks used in real CX teams
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Editable templates and ready-to-use worksheets for quick execution
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Step-by-step guidance you can apply instantly
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Real-world examples you can copy into your workflow
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Action plans to help you move quickly and confidently
Choose Your Playbook Access Plan
Flexible options designed for ambitious CX leaders. Every plan gives you instant access to consultant-level frameworks, ready-to-use templates, and real-world examples that help you lead with clarity and confidence.
Every plan gives you the complete DIY CX toolkit you need to grow, lead, and solve real challenges with confidence.
Developed by Ty Givens, Founder of CX Collective
Ty has spent 25+ years in customer support, building teams from the ground up and training future leaders across brands like See’s Candies, Thrive Causemetics, Shoedazzle, and Herbalife. Her playbooks are trusted by operators and execs alike. and now they’re yours.
