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You Can’t Level Up With Trial and Error
Leadership in CX today means knowing how to run operations, coach a team, report to execs, and navigate AI. That’s a lot to figure out on your own—and guessing your way through it isn’t the move.
Our on-demand training gives you the tools, frameworks, and confidence to lead at the next level, whether you're running a support team of 5 or prepping for a VP seat.
Once you're enrolled, join our Slack channel to get real time answers and guidance from our Community.
What You’ll Walk Away With
✔️ Certification in the CX path that matches your career goals
✔️ Self-paced learning with 90 days of access (or more for early adopters)
✔️ Downloadable playbooks and templates you can use immediately
✔️ Real-world lessons built from decades of operational experience
✔️ Clarity, confidence, and strategic edge to lead—not just manage
Your CX Career Deserves More Than Guesswork.
Choose a path that doesn’t just check a box—it moves your career forward.
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Enroll today and get instant access for 90 days.
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Every course comes with a downloadable playbook you’ll keep forever.
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You can take individual courses—but the biggest transformations happen when you commit to a full path.
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Certification is optional, but capstone projects launch in Q1 2026—and seats are limited.
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Full path enrollees get first access.
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Heads up: Prices will rise as new courses are released throughout the year. Now’s the time to lock in your rate.
Built for CX leaders who were handed responsibility—but never shown how to lead at scale.
Whether you’re managing a team, overseeing operations, or sitting at the head of CX, this path is for those who are figuring it out as they go—without the benefit of training or mentorship from someone who’s done the job before.
You’ll learn how to run efficient support systems, build workflows that scale, track the KPIs that matter, and prepare your team for AI—with real-world guidance every step of the way.
8 hands-on, self-paced courses available now, six more launching this year.
No guesswork. Just proven strategies from someone who’s walked the path.
Built for CX leaders who are responsible for team performance—but never got the tools to coach, support, and lead with structure.
Whether you’re managing frontline agents or leading other managers, this path is for those who are expected to improve results—but weren’t handed a system for how to actually do it.
You’ll learn how to build fair, effective QA programs, lead coaching conversations that drive growth, and create a culture of accountability without burning your team out.
Launching July 2025.
6 hands-on, self-paced courses designed to help you lead with confidence and consistency.
No micromanagement. Just performance systems that work.Built for CX leaders who are expected to drive performance—but were never taught how to lead with structure and support.
Whether you're managing a frontline team or overseeing a group of managers, this path is for those who need real systems—not just instincts—to improve quality, accountability, and results.
You’ll learn how to build coaching programs that actually help, create QA frameworks that are fair and scalable, and foster a culture of performance without burnout or blame.
Launching July 2025
6 hands-on, self-paced courses built for leaders who want to grow people, not just metrics.
No guesswork. Just practical tools that make you a better coach and a stronger leader.Built for CX leaders who are being asked to “get ready for AI”—but haven’t been shown what that actually means.
Whether you’re responsible for your team’s knowledge base, exploring automation, or simply trying to stay ahead of the curve, this path is for those figuring it out in real time—without a roadmap or mentor who’s done it before.
You’ll learn how to prepare your support org for AI, automate with intention, and build a knowledge base that empowers both agents and automation—with real-world guidance at every step.
Launching February 2026.
Hands-on, self-paced courses built for the future of CX.
No hype. No overwhelm. Just clear, actionable strategy that works.
Developed by Ty Givens, Founder of CX Collective
Ty has spent 25+ years in customer support, building teams from the ground up and training future leaders across brands like See’s Candies, Thrive Causemetics, Shoedazzle, and Herbalife. Her playbooks are trusted by operators and execs alike. and now they’re yours.
Dear CX Leaders,
No One Came to Train You, So We Did.
The best CX leaders aren’t born—they’re trained. CX Collective Advantage is your on-demand certification platform built to help support managers, team leads, and future execs lead with confidence, clarity, and strategy that actually scales.
Whether you’re managing the day-to-day or preparing for the boardroom, we’ve got a track for that.