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Every Playbook You Need to Survive and Rise in CX Leadership
Running a customer experience team is tough. Scaling support without losing quality is even harder. These CX playbooks give you the proven frameworks, templates, and KPI strategies to streamline operations, improve customer satisfaction, and build leadership confidence.
Real Skills. Real Results. Built for CX.
50+
Companies
Playbooks built from real client work—delivering results and shaping what’s next.
25+
Years
Launching, growing, and scaling world-class support teams.
9+
Years
Consulting that drives 10x efficiency gains for leading organizations.
20+
Playbooks
Battle-tested strategies, with a new playbook dropping every month.
What You’ll Walk Away With
Short, clear videos that introduce the concept and give you an overview
Blog-style lessons that dive deeper into the details so you fully understand the “why” behind it
Case studies showing how real companies have applied the concept successfully
Guided written exercises that help you create a playbook of your own—one you keep forever and can use as an executive-ready plan or as a step-by-step guide for self-implementation
Every playbook is built so you don’t just learn—you walk away with something you can put into practice immediately.
Featured In
Clarity in Minutes,
Not Hours
In CX leadership, time is scarce. That’s why every playbook starts with short, focused videos that give you the essentials—what the concept is, why it matters, and how it connects to your role.
Straightforward and to the point—just quick clarity you can apply immediately and revisit whenever you need.
Who It's For
Built for CX leaders at every stage of the journey.
Managers
Step into leadership with confidence. Get the tools to coach, inspire, and prove your impact.
Directors
Scale your team and sharpen your strategy. Learn how to deliver results without burning out.
VPs
Show the board your impact. Use metrics and executive-ready plans to influence at the highest level.
Founders & Startups
Build a support team that scales fast—without breaking under pressure.
Go Deeper Than the Basics
Quick overviews are helpful, but real growth comes from understanding the “why” behind every concept. That’s why each playbook includes blog-style lessons that go beyond the surface.
These lessons break down the details in plain language, connect the dots to real CX challenges, and give you context you can actually use. Think of them as your deep-dive guide—not just what to do, but why it matters.
No jargon. No filler. Just clear explanations that help you lead with confidence and make smarter decisions.
Powered by the LOOP Method
A practical framework that turns concepts into capability.
Learn the Concept
Get clear on the “what” and “why” with plain-language lessons. No jargon. Just clarity.
Observe It in Action
See real examples from actual CX teams. Understand how it looks in the wild—not just in theory.
Own the Practice
Use guided playbook exercises to apply what you’ve learned to your own work, step by step.
Prove the Impact
Walk away with tools and takeaways that drive results—so you can show the value, not just know the lesson.
Real Stories. Real Results.
Learning a concept is one thing—seeing how it works in the real world is what makes it stick. That’s why every playbook includes case studies from companies that have faced the same challenges you’re tackling now.
Discover how different teams applied the concept in practice.
Learn from both their wins and their mistakes.
See how strategies adapt across industries and company sizes.
Walk away with proven approaches you can tailor to your own team.
Turn Learning Into Your Own Playbook
Understanding a concept is powerful, but putting it into action is what creates change. That’s why every playbook includes guided written exercises that help you build a plan tailored to your team and goals.
As you work through each exercise, you’ll:
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Translate lessons into practical steps for your own environment
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Capture insights that become a roadmap you can reference anytime
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End with a customized playbook you’ll keep forever—ready to present to executives or use as your own implementation guide
This isn’t just theory. By the time you’re done, you’ll walk away with a concrete, executive-ready plan that’s 100% yours.
How it Works
A simple process that turns leadership pressure into clarity and confidence.
Pick your Playbook
Choose the topic that matches your leadership challenge.
Single Playbooks: $79 to $149
All-Access Annual: $1,799/yr
Master your Challenge
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Watch short, focused videos
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Dive into plain-language lessons
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Complete guided exercises that shape your own plan
Apply Immediately
No theory. No waiting. You’ll walk away with an executive-ready playbook you can put into practice the same day—and keep for life.
Simple, Flexible Pricing
Get just what you need or unlock every Playbook with ongoing access.
Just One Playbook $149
Get focused guidance on exactly what you need. One-time purchase, no subscription required.
Semi Annual
$599
Flexible option—great for short-term projects or trial runs. Quarterly Subscription, pay four times a year.
Bi Annual
$999
Balanced plan—ideal if you want to commit without going yearly. Bi-annual Subscription, pay twice a year.
Annual
$1,799
Developed by Ty Givens, Founder of CX Collective
Ty has spent 25+ years in customer support, building teams from the ground up and training future leaders across brands like See’s Candies, Thrive Causemetics, Shoedazzle, and Herbalife. Her playbooks are trusted by operators and execs alike. and now they’re yours.
What People are Saying
I thoroughly enjoyed the playbooks and will be back for more! Metric Mastery was my favorite, detailed and practical. The part on presenting to leadership and telling a story was especially valuable. Every playbook gave me guidance on how to better lead my team.
– R. Wilford (Customer Service Leader)
The Certified CX Operations Leader Pathway (Operations Track) from CX Collective is honestly one of the most comprehensive, forward-thinking, and approachable learning programs that I’ve come across.
– S. Skandalaris (Knowledge Management)
As a seasoned support leader of eight years, I found it so helpful to review this information in such a structured and clear way.
C. Schulte (8+ year Support Leader)
