Built by a CX Operator who's Been in the Trenches

Ty Givens didn’t read about customer experience in a book—she’s lived it for over 25 years. As the operational backbone for brands like Thrive Causemetics, The Honey Pot Co., Joopiter, and Wonderfold, she scaled teams from 1 to 300, implemented support platforms from scratch, and led CX through hypergrowth, acquisitions, and chaos.

After spending years building support teams that could actually scale, Ty launched CX Collective to bring that same clarity, structure, and impact to startups and fast-growing companies everywhere.

Our Vision

To redefine customer experience as a strategic advantage—and to make operational excellence the standard, not the exception.

Our Mission

To equip CX leaders and growing businesses with the strategy, structure, and skills to scale support teams that drive loyalty, efficiency, and growth.

We Help You Go From Scrappy to Strategic

Whether you’re launching your first help desk or scaling a fast-growing CX team, we help you stop guessing and start leading with systems that work.

What We Can Build Together

We Don’t Just Talk About CX—We Build It

Founded by Ty Givens, CX Collective is where growing companies turn to scale smart, not reactively.