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You Know What You’re Doing. These Playbooks Just Help You Do It Faster.
Whether you’re double-checking a decision, rolling out a new process, or navigating unfamiliar territory, there’s a playbook for that. Built for leaders who already get it, but don’t always have time to build it from scratch.
If you don’t see what you need, we can make it happen.
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No Map. No Manual. Just You Figuring It Out. Until Now.
Most CX Leaders Are Expected to Know Things No One Ever Taught Them. And most don’t have time to sit through theory, hoping it eventually clicks.
That’s why we built CX Collective Advantage—a training platform for support leaders who had to figure it out while doing the job.
These are not courses for people with time to spare. They’re for the ones in the middle of the mayhem who need to know how to do it now.
Most CX leaders are managing people, metrics, and mayhem—without a real roadmap.
That’s why we built four certification tracks. To turn all that chaos into clarity with real, in-the-moment training you can actually use.
First up: Certified CX Operations Leader (CCXOL)
This track is for the people keeping support afloat without a system. CCXOL gives you the tools, structure, and confidence to lead with direction—no guesswork, no busywork.
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Featured In
New Releases Are Just Ahead
Metric Mastery: The CX Leader’s Guide to KPIs
Make smarter decisions, faster. Learn which metrics actually matter—and how to use them to lead.
Duration: 2 hours | Type: Required for Certification
Release Date: May 13, 2025
Email KPIs, Decoded
Your inbox tells a story. Learn the numbers behind it—and how to use them to boost performance.
Duration: 2 hours | Type: Required for Certification
Release Date: May 13, 2025
Live Chat KPIs, Decoded
30 minutes to better live chat. Track what matters. Prove value. Stop leaving insights on the table.
Duration: 30 minutes | Type: Required for Certification
Release Date: May 13, 2025
Phone KPIs, Decoded
Don’t just answer calls—own the outcome. Learn which phone metrics actually prove success.
Duration: 30 minutes | Type: Required for Certification
Release Date: May 13, 2025
Social Media KPIs, Decoded
Get beyond likes. Learn which social metrics truly reflect your CX impact.
Duration: 30 minutes | Type: Required for Certification
Release Date: May 13, 2025
Self-Service KPIs, Decoded
If your help center isn’t helping, it’s hurting. Track KPIs that prove it’s doing its job.
Duration: 30 minutes | Type: Required for Certification
Release Date: May 13, 2025
Messaging KPIs, Decoded
Track what matters in messaging. Not guesses—real results, in just 30 minutes.
Duration: 30 minutes | Type: Required for Certification
Release Date: May 13, 2025
The Strategic 4-Step Guide: AI Readiness
Before you automate, get your house in order. Prep your people, tools, and tickets for AI.
Duration: 30 minutes | Type: Required for Certification
Release Date: May 13, 2025
What's Inside
Master the Ops
14 expert-led courses that teach you how to run CX with precision, not guesswork.
Build with Confidence
Plug-and-play playbooks so you can stop second-guessing and start leading. Yours forever.
You’re Not Alone
A real community of CX leaders who’ve been where you are—and have your back.
Lead Like a Pro
Earn a certification that proves you can build systems, lead teams, and drive results.
Built by a CX Operator who's Been in the Trenches
Ty Givens didn’t read about customer experience in a book—she’s lived it for over 25 years. As the operational backbone for brands like Thrive Causemetics, The Honey Pot Co., Joopiter, and Wonderfold, she scaled teams from 1 to 300, implemented support platforms from scratch, and led CX through hypergrowth, acquisitions, and chaos.
After spending years building support teams that could actually scale, Ty launched CX Collective to bring that same clarity, structure, and impact to startups and fast-growing companies everywhere.
Trusted Partners
What People are Saying
Ty Givens is the genius behind this course, and truly one of the best minds in the CX space. I had the chance to contribute to her company, CX Collective, for just a handful of months, but it felt like seven years in dog years because I learned THAT much.
From the importance of documentation to building scalable teams, she knows it all AND covers it all in her course. Highly recommend it!
Kassie G.
This is so comprehensive and taught by no one, yet such a crucial part of the Support world. So much of it was spot on, esp. when you got to the reporting sections and tailoring communication to the right audience to actually get the feedback actioned upon. Major, major kudos.
Sara S.
Overall, this is a really thoughtful intro to a big (and sometimes overwhelming) topic. I think CX Leader will appreciate how accessible and practical it is.
Tom A.C.
Once again, this course is an absolute goldmine!!! I am learning so much 😄.
Cody S.
Powered by the LOOP Method
A proven framework that turns concepts into capability:
Learn the core concept in plain language—no jargon, just clarity
Observe real-world examples that show you how it’s actually done
Own the practice with guided playbooks you can use right away
Prove your skills with fast, practical wins that build confidence
Every lesson moves you from theory to action—so you’re not just learning, you’re leading.
From Scrappy to Strategic
Lead CX with clarity—even if you’ve been figuring it out as you go.
This program was built for self-taught leaders who don’t have time to slow down. If you’re juggling team needs, performance goals, and high expectations—with no real training—this is your next move
Start for just $129/month with full access to a certification track
Learn on your schedule, no 90-day countdown
Get real-time support for your toughest strategy and ops questions (value $1,625)
Unlock exclusive discounts if you decide to go All-Access or certify in more tracks, or try a new class
