Frequently asked questions
Start with the Playbook Match quiz — it takes one minute and points you to the best fit for your role and goals.
Yes. Once you download a playbook, it’s yours for life — even if your access window ends.
Most leaders finish in under 2 hours, but you may be able to go faster. The goal is for you to quickly absorb the concepts and apply them immediately. They’re designed for busy CX leaders who want quick wins, not long lectures.
Both. Many managers and directors start individually, then expand access for their team to scale faster.
Every current playbook, every new release for the year (rolling 12 month period), and all certification tracks. Plus, you can download and keep them all.
No problem — we’ll credit your single playbook purchase toward your All-Access Pass.
If the playbook isn’t what you expected, reach out within 7 days and we’ll do everything we can to make it right. Once a playbook has been downloaded, refunds aren’t available since you’ve already unlocked its value — but we’ll work with you to find a creative solution, whether that’s credit toward another playbook or helping you get the most out of what you purchased.
Yes. If you purchase 5 or more playbooks, you’ll automatically save on your order. It’s our way of helping teams access more strategies at a lower cost.
You can cancel anytime from your account settings. Your plan will stay active until the end of your billing period, and you won’t be charged again. If you need help, you can always reach out, but canceling is easy. You're completely in contorl.
Yes. Discounts are available on subscription plans, giving you more value the longer you commit. You can access codes through our partners, or join our mailing list to be made aware of when we're running promotions.
You can get started with The Rapid AI Readiness Playbook—completely free. It’s yours to explore at no cost.