Question 1

How do I know which playbook track is right for me?

Accepted Answer

Start with the Playbook Match quiz (wwww.cxcollectiveadvantage.com/quiz)— it takes one minute and points you to the best fit for your role and goals.

Question 2

Do I really get to keep the playbook forever?

Accepted Answer

Yes. Once you download a playbook, it’s yours for life — even if your access window ends.

Question 3

How fast can I complete a playbook?

Accepted Answer

Most leaders finish in under 2 hours, but you may be able to go faster. The goal is for you to quickly absorb the concepts and apply them immediately. They’re designed for busy CX leaders who want quick wins, not long lectures.

Question 4

Are these playbooks for individuals or teams?

Accepted Answer

Both. Many managers and directors start individually, then expand access for their team to scale faster.

Question 5

What’s included in the All-Access Pass?

Accepted Answer

Every current playbook, every new release for the year (rolling 12 month period), and all certification tracks. Plus, you can download and keep them all.

Question 6

What if I buy one playbook and later want All-Access?

Accepted Answer

No problem — we’ll credit your single playbook purchase toward your All-Access Pass.

Question 7

Do you offer refunds?

Accepted Answer

If the playbook isn’t what you expected, reach out within 7 days and we’ll do everything we can to make it right. Once a playbook has been downloaded, refunds aren’t available since you’ve already unlocked its value — but we’ll work with you to find a creative solution, whether that’s credit toward another playbook or helping you get the most out of what you purchased.

Question 8

Do you offer quantity discounts?

Accepted Answer

Yes. If you purchase 5 or more playbooks, you’ll automatically save on your order. It’s our way of helping teams access more strategies at a lower cost.

Question 9

How do I cancel?

Accepted Answer

You can cancel anytime from your account settings. Your plan will stay active until the end of your billing period, and you won’t be charged again. If you need help, you can always reach out, but canceling is easy. You're completely in contorl.

Question 10

Do you offer discounts?

Accepted Answer

Yes. Discounts are available on subscription plans, giving you more value the longer you commit. You can access codes through our partners, or join our mailing list to be made aware of when we're running promotions.

Question 11

How do I try a Playbook free?

Accepted Answer

You can get started with The Rapid AI Readiness P(https://playbook.cxcollectiveadvantage.com/courses/ai-readiness?coupon=website)laybook—(https://playbook.cxcollectiveadvantage.com/courses/ai-readiness?coupon=website)completely free. It’s yours to explore at no cost.

Your Team Thrives When You Do

You’ve already put in the work. Now let’s sharpen your edge with leadership training built for CX.