The CX Advantage

Gain a leg up in support with on-demand learning. Our blogs break down each course, making it easier to understand the concepts and see the real benefits.

AI for Customer Support

Newton’s cradle illustrating the momentum and seamless handoff central to AI-human collaboration in modern customer experience.

From Readiness to Excellence: Elevating CX Through Rapid AI-Human Collaboration

Customer expectations are moving faster than most teams realize. To keep up, CX leaders need AI and humans working together—not in silos. This blog breaks down how to move from readiness to real excellence with four practical, DIY steps that make handoffs smoother, insights clearer, and experiences more human.

Dec 11, 2025

A vintage key placed on a computer keyboard symbolizing how the rapid ai readiness playbook unlocks modern customer experience.

Powering Empathy at Scale: How AI Is Raising the Bar for Modern Customer Experience — and Why You Need the Rapid AI Readiness Playbook

AI is raising the standard for Modern Customer Experience. Here’s how the rapid ai readiness playbook helps CX teams move faster, personalize deeper, and lead with empathy.

Dec 4, 2025

Person standing in front of digital code projection, representing the fusion of AI and human insight in an AI-ready customer experience.

AI-Ready, Human-Focused: Building the Future of Seamless Customer Experience

AI is redefining what great customer experience looks like. Learn how to create an AI-ready customer experience that blends automation and empathy—guided by the Rapid AI Readiness Playbook.

Nov 6, 2025

Person choosing between two options symbolizing AI transformation and decision-making in customer experience

How AI is Transforming Customer Experience (and What Every CX Leader Should Know)

AI is transforming customer experience by freeing teams from busywork, predicting customer needs, and amplifying human connection. Here’s what every CX leader should know to lead with confidence.

Oct 23, 2025

Is Your CX Team Ready for AI? How to Know, What to Expect, and What to Avoid

Thinking about bringing AI into your customer experience strategy? In this article, we break down how to assess your readiness for AI, how long a typical rollout takes, and what challenges most CX teams face along the way.

Sep 24, 2025