If you are still measuring CX success by how fast tickets close, you are missing the signal that matters most. Strategic ticket tagging helps CX leaders uncover the true intent behind customer conversations, turning everyday support interactions into insights that drive smarter decisions, stronger alignment, and more proactive customer experiences.

CX leaders hear the voice of the customer every day — but insight alone doesn’t drive executive decisions. This post explores how CX leaders can develop an executive voice that turns customer feedback into strategic influence, builds trust at the leadership table, and positions CX as a true business partner.